





AI Agent Training
Intro
The original file upload system required users to go through the entire agent editing process before accessing file management for local and integration upload (OneDrive, Google Drive, Gmail, and Outlook). This workflow did not match users’ frequent need to organize their data, leading to unnecessary wasted time and user frustration. I led the design and definition of new UX frameworks to address this issue, creating a dedicated, integrated file management page directly accessible from the AI data management hub. Guided by user-centered design principles, this redesign streamlined the experience, reduced friction, and improved usage efficiency by 123%, enabling users to easily manage files and focus on their training tasks.
Personal AI
2024-2025
Lead Product Designer + QA
Sharon Z. (CTO, AI Engineer)
Imran K. (Front-end Engineer)
Ishaan P. (PM)
Miroslav V. (Backend Engineer)Figma, Jira, Miro, Notion, After Effect, Lottie
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Reducing Customer Service effort for data uploading to less than 3 hours a week
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Increasing upload usage rate by at least 30%
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The original file upload system was linked to the Agent template’s training process. New users were confused about which Memory Type they needed to use. Existing users were also frustrated by the upload method in each Memory Type and file management. This design made AI agent training unintuitive and led to low usage and client complaints, while increasing the workload for customer support.
Case Study (Password Required)